Ravos Support

Tell us what happened and include your app version. Never email a private conversation or screenshot unless it is necessary and you have permission.

Restore a purchase

Open Ravos, go to Profile, and choose Restore Purchases. Use the same Apple or Google account that made the purchase. Ravos does not charge again for a restore.

Manage or cancel

Active subscribers can use Manage Subscription in Profile. You can also manage subscriptions in your Apple ID or Google Play account. Removing the app or deleting local data does not cancel billing.

Delete local data

Profile > Delete local data removes saved chats, generated replies, My Voice examples, and preferences for the current local session from this device. Guest and signed-in sessions have separate histories. This action does not delete server records or cancel a subscription.

Request deletion of Ravos data

You can request deletion of server-side data without deleting an existing Ravos account or reinstalling the app.

1. Email webcoder.ru@gmail.com with the subject Ravos Data Deletion. You can also start from Profile > Support in Ravos.
2. Tell us whether you want to delete your data only or also close an existing email-login account. If you use email login, write from that email address. Guests can provide an available request/report ID and approximate date so we can help identify the relevant records.
3. Do not send passwords, authentication tokens, private conversations, or screenshot files. We may ask for limited information to verify that the records belong to you. We will confirm the outcome and explain any records that must be retained.

The request can cover identifiable AI safety reports, associated request records, account/profile identifiers, and usage records held by Ravos. Chats and writing examples saved only on your device must be deleted there using Delete local data. We cannot identify or remove someone else's records from an unverified request.

Purchase/accounting records and information required for fraud prevention, security, a legal obligation, or an active dispute may need to be retained. Store billing records are also subject to Apple, Google, and RevenueCat policies. A data or account deletion request does not cancel a store subscription; cancel it through the store separately if needed.

Screenshot privacy

Ravos performs screenshot text recognition on your device. Review and redact the extracted text before generation. Screenshot image files are not uploaded by Ravos version 1.

Service problem

Keep your text in the editor and retry after checking your connection. A failed, cancelled, invalid, or unsafe request should not spend a generation. If the issue continues, email the request ID shown in the report template.

Report an AI answer on Android

On the results screen, tap Report a suggestion, choose a reason, review the data notice, and send the report. Ravos confirms when the report is accepted. Reports include the original generated suggestions, not your input chat or screenshot files. You can also email support about safety concerns. If a Google Play payment is pending, wait for it to complete rather than purchasing again.