Support
Contact Famni
Email team@beautyai.app with the subject “Famni Support”. Include your app version, phone model, iOS or Android version, a description of the issue and approximate time. Do not send passwords, full payment details, invitation secrets or precise location histories.
Location and alerts
Check your sharing mode, phone location permission, notification permission, connectivity and battery settings. On Android, background sharing also depends on background-location permission and the visible location-service notification. A stale timestamp means the location may be outdated. Paused sharing, restricted permissions or OS limits can stop updates. Family alerts are not emergency dispatch.
Subscriptions and restoration
Open the plan screen to restore purchases with the same store account and Famni account. Manage or cancel Apple purchases in iPhone Settings > your name > Subscriptions. Manage or cancel Android purchases in Google Play > Payments & subscriptions > Subscriptions. Deleting Famni or your account does not cancel billing. Refunds are handled by the originating store. A Famni Family subscription covers one designated Famni family across supported platforms; other family members do not need to purchase their own subscription.
Privacy and account help
Use Account Deletion for verified requests. You can also export data, delete history and revoke devices from the app. Contact us about abuse, an unfamiliar session or an account you cannot access.
Before release
Famni is in preparation for release. Production authentication, billing and physical-device delivery verification are still release requirements.